Selecting the ideal company for IT services and support can be a challenging task. Here are a few questions that you may want to ask before hiring:
What levels of Support do You Offer?
It’s not uncommon for IT support Chester companies to offer varying levels of service depending on the needs and the client’s budget. Some of the support levels are:
Managed service support- Here, the service provider aggressively monitors your systems to reduce the chances of any issue arising. Usually, this level of support is offered when there’s an annual maintenance contract.
Break-fix Support- This type of support may be offered on an hourly charge basis, paid in advance or even after the job is completed. It can ideally be paid for periodically, like at the end of every half year or annually.
Pay as You Go Support- This is an IT service where you’re asked to pay on hourly basis at a set amount.
Do You Guarantee Any Response Time?
When you face a system or network problem, you would definitely like the IT services Chester company to offer support within a specified time. The company should offer a guarantee on that response time. This, of course, depends on the level of support you signed up for. Keep in mind that it make take longer than the expected time for the support experts to locate and fix the system fault. So, put that into consideration when choosing an IT company.
Do I Get a Dedicated IT Person?
Don’t expect to deal with the same engineer at all times. IT companies employ different people, specializing in varying fields so that each problem is fixed properly. However, it is possible for the company to hire inadequate number of IT personnel that are experienced enough for certain tasks.
Do You Contract an Account Manager?
The IT firm must know your business strategy to take the ideal measure for accommodating your information technology needs. It is therefore not too much to expect working with several contacts permanently.
Do not hesitate to ask for discounts. Most IT services providers offer discounts, especially for long contracts.
In case of an Emergency, How do I Get Support?
Severe IT problems arise, and it can be quite frustrating when you are unable to reach the ideal person for such situations. Some IT services and support firms have an exclusive phone number meant for such cases only with someone available round the clock to receive the calls. Other companies have an online support program in place and some implement an email system that goes directly to the customer support staff.
What about the Cancellation Conditions?
It is imperative that you spend some time going through the terms and condition one by one. Ensure that you understand the conditions pertaining to contract cancellation and the notice period. Most companies give a notice period of one month. Beware of companies that exceed that period. One month ensures that cancellation is done in a speedy manner if the IT services are not as expected.